Privacy Policy

At Boston Birth Village (“we,” “us,” or “our”), we consider it a profound privilege to walk alongside you during pregnancy, birth, and early parenthood. We know that the information you share with us—from your family details to health preferences—is personal. Protecting your privacy is essential to the trust you place in our village.

This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website (www.bostonbirthvillage.com), utilize our client portals, book services, or interact with our doulas and educators.

 

1. Information We Collect

To provide personalized, safe, and continuous doula care, education, and community support, we collect information directly from you in several ways:

 

A. Information You Provide Directly

• Contact & Demographic Details: Name, email address, phone number, mailing address, partner’s name, and expected due date or baby’s birth date.

• Health & Care Preferences: Medical history relevant to labor/postpartum care, birth preferences, pediatrician details, and information shared during intake consultations.

• Booking & Financial Information: Billing address and payment details processed securely through our third-party payment providers (e.g., Stripe, Square). We do not directly store full credit card numbers on our servers.

• Community & Account Data: Login credentials, profile information, forum contributions, and event RSVPs created within our Members Portal or File Share library.

 

B. Automatically Collected Technical Data

When you navigate our website, standard technical log data is collected automatically via cookies and tracking technologies:

• Device type, browser specs, IP address, and geographical location (city/state level).

• Navigation paths, pages viewed, time spent on pages, and referral sources.

 

2. How We Use Your Information

We use your data solely to support your family, deliver exceptional care, and maintain our practice operations:

 

• Care Delivery: Matching you with your dedicated doula team, facilitating home/hospital visits, and tailoring childbirth education to your specific needs.

• Communication: Sending appointment confirmations, class updates, client portal access codes, and responses to your inquiries.

• Service Improvement: Managing client accounts, scheduling, and optimizing website functionality for a smoother user experience.

• Community Connection: Enabling active participation in our parent circles, workshops, and online member forums.

• Marketing Communications: Delivering monthly newsletters, blog posts, and village event updates (you may opt out at any time).

 

3. How We Share & Safeguard Your Data

We will never sell, rent, or trade your personal or health information.

We only share your information in the following limited, necessary circumstances:

 

• Your Care Team: Confidential sharing between your primary and backup doulas within Boston Birth Village to ensure seamless continuity of care during labor and postpartum recovery.

• Trusted Service Providers: Vetted third-party platforms that assist our operations (such as secure CRM systems, web hosting, email delivery services, and payment processors). These partners are strictly bound by confidentiality agreements.

• Emergency Medical Situations: With medical staff or emergency responders if necessary to safeguard your or your infant’s immediate health and safety during care delivery.

• Legal Requirements: When required by law, subpoena, or government regulation to protect our legal rights.

 

4. Cookies and Analytical Tools

Our website uses cookies and pixel tags to help us understand how parents use our site and to improve navigation.

• Essential Cookies: Necessary for core website functions like secure Member Portal login and File Share access.

• Analytics Cookies: Help us aggregate non-identifiable traffic data to refine our website content and user interface.

 

You can manage or disable cookie preferences directly through your web browser settings at any time.

 

5. Client Communications & Opt-Out Preferences

We want you to stay connected on your terms.

• Email & Newsletters: Every promotional email includes an “Unsubscribe” link at the bottom.

• SMS & Mobile Updates: If you opt in to receive text reminders for appointments or classes, you can reply "STOP" at any time to discontinue text alerts.

 

6. Data Security & Health Confidentiality

We implement robust administrative, physical, and digital security measures to protect your information against unauthorized access, alteration, or disclosure.

 

While no online transmission is 100% secure, we utilize encrypted connections (HTTPS), secure cloud storage, and restricted access controls for all sensitive client intakes and health notes.

 

7. Third-Party Links

Our website, blog, and File Share library may contain links to external resources (such as evidence-based medical research, community partners, or product suggestions). We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies when visiting them.

 

8. Children’s Privacy

While we serve growing families, our digital services, website, and portals are intended solely for adult parents and caregivers aged 18 and older. We do not knowingly collect personal data directly from children under 13 online.

 

9. Your Rights & Updating Your Information

You have the right to access, correct, update, or request the deletion of your personal data held by Boston Birth Village.

To update your care preferences, correct account details, or request data removal, please contact us directly at the information below.

 

10. Updates to This Policy

We may periodically update this Privacy Policy to reflect changes in our services or relevant regulations. Any modifications will be posted here with an updated "Last Updated" date.

 

11. Contact Us

If you have any questions, concerns, or privacy requests regarding your family's data, please reach out to us.